Does SmartSearchWP keep track of requests?

The plugin keeps conversations in the chat log. They are stored without the visitor’s name, email or IP address: only what the visitor writes in their messages is recorded.

Exception: with the Premium Lead Capture add-on, visitors can leave their email in the chat, with their consent. This email is then linked to their conversation.

Access to conversations helps you better understand what visitors are looking for on your site and adapt your content accordingly.