I’ve got the “Currently, there appears to be an issue.” error in the chatbot

This is an FAQ answer for the SmartSearchWP chatGPT plugin for WordPress.

The chatbot displays the message “Currently, there appears to be an issue. Please try asking me again later.” when it cannot prepare an answer. Possible causes:

• No credit left on your OpenAI account: this is the most common cause. Top up your OpenAI account, then test again.
• Missing API key: check that it is saved in SmartSearchWP > General Settings.
• Request rejected by OpenAI while analysing the question, for example a question that is too long.
• Incomplete embeddings, for example generated while your OpenAI credit was exhausted: in Contexts, click “Retraining AI” for the content concerned.

Also check SmartSearchWP > Error Logs, and the articles I’m getting the error « There currently appears to be a problem, please try again later. » and What to do if the chatbot shows an OpenAI error (model unavailable, quota exceeded, error 429)?.