---
title: I’ve got the “Currently, there appears to be an issue.” error in the chatbot
description: "This is an FAQ answer for the [SmartSearchWP chatGPT plugin for WordPress](https://www.smartsearchwp.com/en/). The chatbot displays the message “Currently, there appears to be an issue. Please try asking me again later.” when it cannot prepare an answer. Possible causes: - **No…"
url: "https://www.smartsearchwp.com/en/docs/ive-got-the-currently-there-appears-to-be-an-issue-error-in-the-chatbot/"
updated: "2026-10-05"
category: Technical
---

# I’ve got the “Currently, there appears to be an issue.” error in the chatbot

This is an FAQ answer for the [SmartSearchWP chatGPT plugin for WordPress](https://www.smartsearchwp.com/en/).

The chatbot displays the message “Currently, there appears to be an issue. Please try asking me again later.” when it cannot prepare an answer. Possible causes:

- **No credit left on your OpenAI account**: this is the most common cause. Top up your OpenAI account, then test again.
- **Missing API key**: check that it is saved in SmartSearchWP > General Settings.
- **Request rejected by OpenAI** while analysing the question, for example a question that is too long.
- **Incomplete embeddings**, for example generated while your OpenAI credit was exhausted: in Contexts, click “Retraining AI” for the content concerned.

Also check SmartSearchWP > Error Logs, and the articles [I’m getting the error « There currently appears to be a problem, please try again later. »](https://www.smartsearchwp.com/en/docs/im-getting-the-error-there-currently-appears-to-be-a-problem-please-try-again-later/) and [What to do if the chatbot shows an OpenAI error (model unavailable, quota exceeded, error 429)?](https://www.smartsearchwp.com/en/docs/what-to-do-if-the-chatbot-shows-an-openai-error-model-unavailable-quota-exceeded-error-429/).