{"id":7029,"date":"2026-07-23T17:42:42","date_gmt":"2026-07-23T15:42:42","guid":{"rendered":"https:\/\/www.smartsearchwp.com\/docs\/el-chatbot-muestra-forbidden-o-una-pagina-de-error-que-hago\/"},"modified":"2026-07-23T17:52:41","modified_gmt":"2026-07-23T15:52:41","password":"","slug":"el-chatbot-muestra-forbidden-o-una-pagina-de-error-que-hago","status":"publish","type":"docs","link":"https:\/\/www.smartsearchwp.com\/es\/docs\/el-chatbot-muestra-forbidden-o-una-pagina-de-error-que-hago\/","title":{"rendered":"El chatbot muestra \u00abForbidden\u00bb o una p\u00e1gina de error, \u00bfqu\u00e9 hago?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Esta es una respuesta de las preguntas frecuentes sobre el <a href=\"https:\/\/www.smartsearchwp.com\/es\/\">plugin de WordPress \u00abchatGPT SmartSearchWP<\/a>\u00bb.<\/p>\n\n<h2 class=\"wp-block-heading\">S\u00edntomas<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Aparece el chatbot, pero no sale <strong>ninguna respuesta<\/strong> despu\u00e9s de enviar un mensaje.<\/li>\n\n\n\n<li>En las herramientas de desarrollo del navegador (pesta\u00f1a <em>\u00abRed\u00bb<\/em>), la siguiente solicitud falla con el c\u00f3digo <strong>403 Forbidden<\/strong>:  <code>POST \/wp-json\/wdgpt\/v1\/retrieve-prompt<\/code><\/li>\n\n\n\n<li>A veces, antes te aparec\u00eda el texto sin formato de una p\u00e1gina de error en el cuadro de di\u00e1logo del chatbot (\u00abForbidden \u2014 You don&#8217;t have permission to access this resource\u00bb).<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Causa<\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>No<\/strong> es un problema de la clave de OpenAI ni de la configuraci\u00f3n de los contextos en SmartSearchWP.<\/p>\n\n<p class=\"wp-block-paragraph\">En algunos alojamientos, un <strong>filtro de seguridad<\/strong> (WAF, ModSecurity, Wordfence, CDN OVH Basic, etc.) bloquea las solicitudes <strong>POST<\/strong> dirigidas a la API REST del chatbot <strong>antes de que<\/strong> lleguen a WordPress.<\/p>\n\n<p class=\"wp-block-paragraph\">La generaci\u00f3n de contextos o de embeddings puede seguir funcionando, ya que utiliza otras rutas. Solo se ve afectado el intercambio <strong>visitante \u2192 chatbot<\/strong>. <\/p>\n\n<h2 class=\"wp-block-heading\">Soluci\u00f3n: actualizar SmartSearchWP<\/h2>\n\n<p class=\"wp-block-paragraph\">Desde la versi\u00f3n <strong>2.7.4<\/strong>, el plugin:<\/p>\n\n<ol class=\"wp-block-list\">\n<li><strong>vuelve a intentar<\/strong> autom\u00e1ticamente la llamada REST;<\/li>\n\n\n\n<li><strong>cambia<\/strong> a <code>admin-ajax.php<\/code> si <code>\/wp-json\/<\/code> sigue sin funcionar;<\/li>\n\n\n\n<li>muestra un <strong>mensaje claro<\/strong> al visitante en lugar del c\u00f3digo HTML sin formato del error.<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\"><strong>Pasos:<\/strong><\/p>\n\n<ol class=\"wp-block-list\">\n<li>Ve a <em>Panel de control \u2192 Actualizaciones<\/em> (o <em>Complementos \u2192 SmartSearchWP<\/em>).<\/li>\n\n\n\n<li>Instala la versi\u00f3n <strong>2.7.4<\/strong> o superior.<\/li>\n\n\n\n<li>Vac\u00eda la cach\u00e9 (plugin de cach\u00e9, CDN, navegador) y prueba una pregunta en el chatbot.<\/li>\n<\/ol>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Si la actualizaci\u00f3n no aparece enseguida, vuelve a intentarlo dentro de unas horas: WordPress.org puede tardar un poco en ofrecer la nueva versi\u00f3n.<\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">Si el problema sigue sin resolverse despu\u00e9s de la versi\u00f3n 2.7.4<\/h2>\n\n<p class=\"wp-block-paragraph\">Pide a tu proveedor de alojamiento (o configura tu WAF\/CDN) que <strong>permita o excluya<\/strong>:<\/p>\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Solicitud<\/th><th>Detalle<\/th><\/tr><\/thead><tbody><tr><td><code>POST \/wp-json\/wdgpt\/v1\/retrieve-prompt<\/code><\/td><td>Ruta REST principal del chatbot<\/td><\/tr><tr><td><code>POST \/wp-admin\/admin-ajax.php<\/code><\/td><td>Soluci\u00f3n alternativa \u2014 acci\u00f3n  <code>wdgpt_retrieve_prompt<\/code><\/td><\/tr><\/tbody><\/table><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>Prueba de diagn\u00f3stico:<\/strong> desactiva temporalmente el CDN o el WAF. Si el chatbot funciona sin ellos, se confirma la causa. <\/p>\n\n<h2 class=\"wp-block-heading\">Proveedores de alojamiento web m\u00e1s afectados<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>OVH<\/strong> (sobre todo CDN Basic)<\/li>\n\n\n\n<li><strong>Wordfence<\/strong><\/li>\n\n\n\n<li><strong>ModSecurity<\/strong> (reglas para servidores compartidos)<\/li>\n\n\n\n<li>Otros WAF \/ cortafuegos de aplicaciones<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u00bfNecesitas ayuda?<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Soporte t\u00e9cnico del plugin: <a href=\"https:\/\/wordpress.org\/support\/plugin\/smartsearchwp\/\">foro de WordPress.org<\/a><\/li>\n\n\n\n<li>Hilo de discusi\u00f3n: <a href=\"https:\/\/wordpress.org\/support\/topic\/forbidden-access-7\/\">Acceso prohibido<\/a><\/li>\n\n\n\n<li>Contacto: <a href=\"mailto:hello@smartsearchwp.com\">hello@smartsearchwp.com<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>El chatbot puede mostrar \u00abForbidden\u00bb cuando el proveedor de alojamiento o una CDN bloquea la llamada REST. A partir de la versi\u00f3n 2.7.4, SmartSearchWP gestiona este caso autom\u00e1ticamente. <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[83],"doc_tag":[147,145,148,149,150,146],"class_list":["post-7029","docs","type-docs","status-publish","hentry","doc_category-tecnico","doc_tag-147","doc_tag-chatbot","doc_tag-error","doc_tag-prohibido","doc_tag-rest","doc_tag-waf"],"acf":[],"year_month":"2026-07","word_count":375,"total_views":"1","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Webdigit","author_nicename":"webdigit","author_url":"https:\/\/www.smartsearchwp.com\/es\/author\/webdigit\/"},"doc_category_info":[{"term_name":"T\u00e9cnico","term_url":"https:\/\/www.smartsearchwp.com\/es\/docs-category\/tecnico\/"}],"doc_tag_info":[{"term_name":"403","term_url":"https:\/\/www.smartsearchwp.com\/es\/docs-tag\/403\/"},{"term_name":"chatbot","term_url":"https:\/\/www.smartsearchwp.com\/es\/docs-tag\/chatbot\/"},{"term_name":"error","term_url":"https:\/\/www.smartsearchwp.com\/es\/docs-tag\/error\/"},{"term_name":"prohibido","term_url":"https:\/\/www.smartsearchwp.com\/es\/docs-tag\/prohibido\/"},{"term_name":"REST","term_url":"https:\/\/www.smartsearchwp.com\/es\/docs-tag\/rest\/"},{"term_name":"WAF","term_url":"https:\/\/www.smartsearchwp.com\/es\/docs-tag\/waf\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>El chatbot muestra \u00abForbidden\u00bb o una p\u00e1gina de error, \u00bfqu\u00e9 hago? - SmartsearchWP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smartsearchwp.com\/es\/docs\/el-chatbot-muestra-forbidden-o-una-pagina-de-error-que-hago\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El chatbot muestra \u00abForbidden\u00bb o una p\u00e1gina de error, \u00bfqu\u00e9 hago? - SmartsearchWP\" \/>\n<meta property=\"og:description\" content=\"El chatbot puede mostrar \u00abForbidden\u00bb cuando el proveedor de alojamiento o una CDN bloquea la llamada REST. 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