{"id":6655,"date":"2026-03-11T14:45:45","date_gmt":"2026-03-11T13:45:45","guid":{"rendered":"https:\/\/www.smartsearchwp.com\/docs\/the-chatbots-thumbnail-is-displayed-on-my-site-but-nothing-happens-when-i-click-on-it-what-should-i-do\/"},"modified":"2026-03-24T08:16:41","modified_gmt":"2026-03-24T07:16:41","password":"","slug":"the-chatbots-thumbnail-is-displayed-on-my-site-but-nothing-happens-when-i-click-on-it-what-should-i-do","status":"publish","type":"docs","link":"https:\/\/www.smartsearchwp.com\/en\/docs\/the-chatbots-thumbnail-is-displayed-on-my-site-but-nothing-happens-when-i-click-on-it-what-should-i-do\/","title":{"rendered":"The chatbot&#8217;s thumbnail is displayed on my site, but nothing happens when I click on it. What should I do?"},"content":{"rendered":"\n<p>This is an FAQ answer for the <a href=\"https:\/\/www.smartsearchwp.com\/en\/\">WordPress plugin chatGPT SmartSearchWP<\/a>.<\/p>\n\n<p>If the chatbot&#8217;s thumbnail appears but <strong>doesn&#8217;t open when you click on it<\/strong>, there may be a <strong>conflict with your caching plugin<\/strong>, especially if JavaScript files are minified, bundled or cached.<\/p>\n\n<p>In this case, you must <strong>exclude the plugin&#8217;s main JavaScript file<\/strong> from optimization or caching.<\/p>\n\n<p>Add the following file to the list of <strong>excluded JavaScript files<\/strong> in your cache plugin (e.g. WP Rocket, Autoptimize, etc.):<\/p>\n\n<pre class=\"wp-block-preformatted\">\/wp-content\/plugins\/smartsearchwp\/js\/dist\/wdgpt.main.bundle.js<\/pre>\n\n<p>After making this modification, <strong>clear your site&#8217;s cache<\/strong> and reload the page. The chatbot should now function correctly. <\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is an FAQ answer for the WordPress plugin chatGPT SmartSearchWP. If the chatbot&#8217;s thumbnail appears but doesn&#8217;t open when you click on it, there may be a conflict with your caching plugin, especially if JavaScript files are minified, bundled or cached. In this case, you must exclude the plugin&#8217;s main JavaScript file from optimization [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[86],"doc_tag":[],"class_list":["post-6655","docs","type-docs","status-publish","hentry","doc_category-technical"],"acf":[],"year_month":"2026-04","word_count":105,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Webdigit","author_nicename":"webdigit","author_url":"https:\/\/www.smartsearchwp.com\/en\/author\/webdigit\/"},"doc_category_info":[{"term_name":"Technical","term_url":"https:\/\/www.smartsearchwp.com\/en\/docs-category\/technical\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The chatbot&#039;s thumbnail is displayed on my site, but nothing happens when I click on it. What should I do? - SmartsearchWP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smartsearchwp.com\/en\/docs\/the-chatbots-thumbnail-is-displayed-on-my-site-but-nothing-happens-when-i-click-on-it-what-should-i-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The chatbot&#039;s thumbnail is displayed on my site, but nothing happens when I click on it. What should I do? - SmartsearchWP\" \/>\n<meta property=\"og:description\" content=\"This is an FAQ answer for the WordPress plugin chatGPT SmartSearchWP. If the chatbot&#8217;s thumbnail appears but doesn&#8217;t open when you click on it, there may be a conflict with your caching plugin, especially if JavaScript files are minified, bundled or cached. In this case, you must exclude the plugin&#8217;s main JavaScript file from optimization [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.smartsearchwp.com\/en\/docs\/the-chatbots-thumbnail-is-displayed-on-my-site-but-nothing-happens-when-i-click-on-it-what-should-i-do\/\" \/>\n<meta property=\"og:site_name\" content=\"SmartsearchWP\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-24T07:16:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The chatbot's thumbnail is displayed on my site, but nothing happens when I click on it. What should I do? - SmartsearchWP","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.smartsearchwp.com\/en\/docs\/the-chatbots-thumbnail-is-displayed-on-my-site-but-nothing-happens-when-i-click-on-it-what-should-i-do\/","og_locale":"en_US","og_type":"article","og_title":"The chatbot's thumbnail is displayed on my site, but nothing happens when I click on it. What should I do? - SmartsearchWP","og_description":"This is an FAQ answer for the WordPress plugin chatGPT SmartSearchWP. If the chatbot&#8217;s thumbnail appears but doesn&#8217;t open when you click on it, there may be a conflict with your caching plugin, especially if JavaScript files are minified, bundled or cached. In this case, you must exclude the plugin&#8217;s main JavaScript file from optimization [&hellip;]","og_url":"https:\/\/www.smartsearchwp.com\/en\/docs\/the-chatbots-thumbnail-is-displayed-on-my-site-but-nothing-happens-when-i-click-on-it-what-should-i-do\/","og_site_name":"SmartsearchWP","article_modified_time":"2026-03-24T07:16:41+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.smartsearchwp.com\/en\/docs\/the-chatbots-thumbnail-is-displayed-on-my-site-but-nothing-happens-when-i-click-on-it-what-should-i-do\/","url":"https:\/\/www.smartsearchwp.com\/en\/docs\/the-chatbots-thumbnail-is-displayed-on-my-site-but-nothing-happens-when-i-click-on-it-what-should-i-do\/","name":"The chatbot's thumbnail is displayed on my site, but nothing happens when I click on it. 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