---
title: The chatbot’s thumbnail is displayed on my site, but nothing happens when I click on it. What should I do?
description: "This is an FAQ answer for the [Wordpress plugin chatGPT SmartSearchWP](https://www.smartsearchwp.com/en/). If the chatbot's thumbnail appears but **doesn't open when you click on it**, there may be a **conflict with your caching plugin**, especially if JavaScript files are minified, bundled…"
url: "https://www.smartsearchwp.com/en/docs/the-chatbots-thumbnail-is-displayed-on-my-site-but-nothing-happens-when-i-click-on-it-what-should-i-do/"
updated: "2026-03-24"
category: Technical
---

# The chatbot’s thumbnail is displayed on my site, but nothing happens when I click on it. What should I do?

This is an FAQ answer for the [Wordpress plugin chatGPT SmartSearchWP](https://www.smartsearchwp.com/en/).

If the chatbot's thumbnail appears but **doesn't open when you click on it**, there may be a **conflict with your caching plugin**, especially if JavaScript files are minified, bundled or cached.

In this case, you must **exclude the plugin's main JavaScript file** from optimization or caching.

Add the following file to the list of **excluded JavaScript files** in your cache plugin (e.g. WP Rocket, Autoptimize, etc.):

```
/wp-content/plugins/smartsearchwp/js/dist/wdgpt.main.bundle.js
```

After making this modification, **clear your site's cache** and reload the page. The chatbot should now function correctly.