---
title: Is it possible to respond to users by retrieving their customer information (invoice, delivery, account information)?
description: "This is an FAQ answer for the [Wordpress plugin chatGPT SmartSearchWP](https://www.smartsearchwp.com/en/). No, under no circumstances will sensitive information, such as customer account data (invoices, deliveries, customer account), pass through the chatbot. This approach guarantees **total data security** and ensures the…"
url: "https://www.smartsearchwp.com/en/docs/is-it-possible-to-respond-to-the-user-by-retrieving-their-customer-information/"
updated: "2026-01-15"
category: Features
---

# Is it possible to respond to users by retrieving their customer information (invoice, delivery, account information)?

This is an FAQ answer for the [Wordpress plugin chatGPT SmartSearchWP](https://www.smartsearchwp.com/en/).

No, under no circumstances will sensitive information, such as customer account data (invoices, deliveries, customer account), pass through the chatbot. This approach guarantees **total data security** and ensures the **confidentiality of non-public information** on the site.

The only information accessible to the chatbot will be the "public" information you have chosen to include in your answers.

Nor is it possible to provide a helpdesk service for customer account recovery or password renewal. That's what the basic Wordpress features are for.