---
title: ChatBot not displayed on frontend
description: "If the SmartSearchWP chatbot is not displayed on the public part of your site, this may be due to the deactivation of the **allow_url_fopen** option in your server's PHP configuration. This directive allows PHP to access remote files via URLs.…"
url: "https://www.smartsearchwp.com/en/docs/chatbot-not-displayed-on-frontend/"
updated: "2024-11-29"
category: Technical
---

# ChatBot not displayed on frontend

If the SmartSearchWP chatbot is not displayed on the public part of your site, this may be due to the deactivation of the **allow_url_fopen** option in your server's PHP configuration. This directive allows PHP to access remote files via URLs.

**Solution: Enable allow_url_fopen**

To solve this problem, you need to enable the **allow_url_fopen** option in your PHP configuration. Here's how to do it:

1. **If you have a managed or shared dedicated server, access your hosting management platform :**
   - In your hosting management, look for the PHP configuration and check that the allow_url_fopen directive is enabled. If not, enable it.
2. **If you have an unmanaged dedicated server, access the PHP configuration file (php.ini)**:
   - Connect to your server via FTP or SSH.
   - Locate the php.ini file, usually located in the main directory of your PHP installation.
   - **Modify the allow_url_fopen directive**:
     - Open php.ini with a text editor.
     - Find the line containing allow_url_fopen.
     - Make sure it is set to `On`
     - If the line is preceded by a semicolon (;), remove it to uncomment the directive.
   - **Save changes and restart the server**:
     - Save the modified php.ini file.
     - Restart your web server for the changes to take effect.

**Note**: If you don't have access to the php.ini file, or if you're using shared hosting, contact your hosting provider to enable allow_url_fopen for you.

After enabling allow_url_fopen, the SmartSearchWP chatbot should display correctly on your site.